Policies & Legal
Learn about product compliance, find important documents, and stay informed.
Important Documents
Sangoma
Terms of Service to the Full Service Wholesale Agreement
Terms of Service to the White Label Wholesale Agreement
Archived versions
End User License Agreements (EULA)
A2X and A3X Phone EULA
Digium EULA
FreePBX Commercial Module EULA
P-Series, D-Series, S-Series and DECT Phone EULA
PBXact UC EULA
Sangoma Meet ToS
Sangoma Softphone EULA
Session Border Controller EULA
Sangoma Software License Agreement
Sangoma Standard Terms and Conditions
Switchvox Admin EULA
Switchvox Chat for Mobile EULA
Vega VoIP Gateway EULA
Sangoma EULA
Cloud Services
Sangoma Acceptable Use Policy
International Rate Deck – SIPStation
Sangoma Cloud ToS
VoIP Innovations MSA
International Rate Deck – Switchvox Cloud and DCS SIP Trunking
Support
Asterisk Subscription Agreement
Remote Install ToS
Technical Support Services Terms
Switchvox Subscription Agreement
Star2Star Communications, LLC
Installing Agent Agreement – Online Terms
Customer Proprietary Network Information Disclosure
Full Service Agreement – Online Terms
International Termination Rates – BV
Reseller Agreement – Online Terms
Subscriber Terms And Conditions
Self Service Agreement – Online Terms
Additional Policies
Arbitration Policy
Fax for Asterisk Policy
Terms of Use and Applications Software License
G.729 Codec Policy
Sangoma Brand Guidelines
Sangoma Customer CPNI Policy
Sangoma Trademark Policy
Emergency Dialing Disclosures and Statements of Compliance
Warranty Return and Shipping Policy
Modern Anti-Slavery Policy
NetFortris & Fonality
Acceptable Use Policy
Dispute Policy/Form
Dispute Type Form
Fonality Connect (cancelable)
Fonality Connect (non-cancelable)
Fonality Pro Enterprise
Fonality Support Agreement
Fonality Terms of Service
Fonality Terms of Service (before 2015)
Hosted VoIP Service SLA
HUD Mobile
Information Services SLA
International Rate Deck – NetFortris & Fonality
NetFortris Service Publication
PBXtra
PBXtra Software and Support Addendum
Unbound (Fully Hosted)
Unbound Hybrid
Effective September 15, 2022, the business voice platform will be charged $0.75 USD for each local inbound DID (aka LI number). LI business voice will soon be upgraded, providing inbound CNAM functionality. Caller Name (CNAM) is a component of Caller ID and for inbound calls will display the incoming caller ID name when available and supported by the receiving device.
Effective November 1, 2023, Sangoma’s Administrative and Regulatory Recovery Fee (“ARRF”) will be harmonized across all our cloud communication services inclusive of our UCaaS platforms, trunking, MSP services, etc. The exact change in fee and effective date will vary by service as dictated by that service’s current fees and notification periods.
Have concerns?
Contact the legal team.
Can’t find what you are looking for? Our legal team is ready to help.
legal@sangoma.com
