Policies & Legal
Learn about product compliance, find important documents, and stay informed.
Important Documents
End User License Agreements (EULA)
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A2X and A3X Phone EULA
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Digium EULA
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FreePBX Commercial Module EULA
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P-Series, D-Series, S-Series and DECT Phone EULA
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PBXact UC EULA
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Sangoma Meet ToS
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Sangoma Softphone EULA
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Session Border Controller EULA
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Sangoma Software License Agreement
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Sangoma Standard Terms and Conditions
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Switchvox Admin EULA
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Switchvox Chat for Mobile EULA
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Vega VoIP Gateway EULA
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Sangoma EULA
Cloud Services
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Sangoma Acceptable Use Policy
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International Rate Deck - SIPStation
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Sangoma Cloud ToS
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VoIP Innovations MSA
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International Rate Deck - Switchvox Cloud and DCS SIP Trunking
Support
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Asterisk Subscription Agreement
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Remote Install ToS
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Technical Support Services Terms
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Switchvox Subscription Agreement
Star2Star Communications, LLC
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Installing Agent Agreement - Online Terms
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Customer Proprietary Network Information Disclosure
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Full Service Agreement - Online Terms
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International Termination Rates - BV
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Reseller Agreement - Online Terms
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Subscriber Terms And Conditions
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Self Service Agreement - Online Terms
Additional Policies
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Arbitration Policy
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Fax for Asterisk Policy
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Terms of Use and Applications Software License
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G.729 Codec Policy
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Sangoma Brand Guidelines
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Sangoma Customer CPNI Policy
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Sangoma Trademark Policy
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Emergency Dialing Disclosures and Statements of Compliance
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Warranty Return and Shipping Policy
NetFortris & Fonality
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Acceptable Use Policy
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Dispute Policy/Form
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Dispute Type Form
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Fonality Connect (cancelable)
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Fonality Connect (non-cancelable)
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Fonality Pro Enterprise
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Fonality Support Agreement
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Fonality Terms of Service
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Fonality Terms of Service (before 2015)
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Hosted VoIP Service SLA
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HUD Mobile
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Information Services SLA
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International Rate Deck - NetFortris & Fonality
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NetFortris Service Publication
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PBXtra
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PBXtra Software and Support Addendum
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Unbound (Fully Hosted)
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Unbound Hybrid
Effective September 15, 2022, the business voice platform will be charged $0.75 USD for each local inbound DID (aka LI number). LI business voice will soon be upgraded, providing inbound CNAM functionality. Caller Name (CNAM) is a component of Caller ID and for inbound calls will display the incoming caller ID name when available and supported by the receiving device.
Effective November 1, 2023, Sangoma’s Administrative and Regulatory Recovery Fee (“ARRF”) will be harmonized across all our cloud communication services inclusive of our UCaaS platforms, trunking, MSP services, etc. The exact change in fee and effective date will vary by service as dictated by that service’s current fees and notification periods.
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