Hybrid communications platform
Hybrid UC: The best of cloud and on-prem, powered by Business Voice Plus
At the intersection of reliability and flexibility, you will find Sangoma’s hybrid unified communications solution. Our hybrid UCaaS combines the mobility of cloud and the local survivability of on-premises systems.
Hybrid UC at a glance
Built-in business continuity
Voice-optimized call routing
Controls for end-to-end communications support
99.999% uptime
How hybrid unified communications works
Our hybrid UCaaS is powered by our unique cloud architecture, which includes our on-premises StarBox® appliance and cloud-based network backbone components. This blend of cloud and on-premises ensures unparalleled scalability, flexibility, and reliability for your business communications.
- Local survivability
- Multiple failover options (4G LTE / POTS lines)
- Multi-location flexibility
Customer Spotlight
“One of the biggest selling features was the ability to make internal phone calls should we lose Internet connectivity. Having the StarBox on campus was a safety measure to ensure extension-to-extension communication in the event of an emergency… The system works together very well, users adapted to it quickly, and it really just runs in the background without a lot of fuss.”
Dave Sorenson, Director of Technology at Cape Fear Academy
Features
What you can do with a hybrid UCaaS
Call control
Businesses can optimize call control and enjoy flexible routing with Sangoma phones and select third-party phones. Additional features include:
- Call transfer, park, and intercom
- Paging and group paging
- Ring groups
Voicemail and messaging
Voicemail and messaging are vital for ensuring no important communication is missed. Our hybrid system offers:
- Voicemail groups
- Voicemail-to-email
- SMS
- Instant messaging
Collaboration
Collaboration drives efficiency within a business, and our hybrid system helps facilitate business collaboration through features like interaction with packaged applications, faxing and mobile faxing, unlimited conference calling, softphone and home office extensions, as well as:
- Voice and video conferencing
- MS Teams integration
- Custom CRM integrations
Advanced contact center
Gain access to features like multi-layer cloud auto attendant as well as time-based call routing with our contact center bundle. Reduce costs and ensure uninterrupted service delivery with additional features such as:
- Extension user rights
- Presence management
- Custom music / Message On Hold (MOH)
- Line pooling and bursting
Your deployment, your way
Pure cloud UCaaS
Featuring multi-tenant configuration and robust security, our cloud UCaaS maximizes business collaboration while minimizing costs.
On-premises UC
Own your own communications system with Sangoma’s On-Premises UC. Designed for small and medium sized businesses, it offers a fully-featured VoIP phone system.
Ready for a better business communications platform? Let’s talk!
Find flexible and tailored plans so you never pay more than you need to, whatever the size of your business.
