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Products

Communications Platforms

Platforms Cloud Hybrid On-Premises

Collaboration Tools

TeamHub Video Conferencing

PRODUCTIVITY AND HARDWARE

Productivity Apps Phones & Hardware

MANAGED NETWORKS

Managed Network & Connectivity Managed Security Managed 5G Access Managed Power

MORE SOLUTIONS

Contact Center as a Service Open Source Microsoft Teams Integration Sangoma Scribe SIP Trunking & Faxing Wholesale SIP trunking
Sangoma Menu Image

Not sure how we can help your business?

Talk with an expert

Solutions

Industry Sectors

Education Healthcare Hospitality Manufacturing Retail
Sangoma Menu Image

Built for your industry’s unique needs

Talk with an expert

Partners

Partnership & Collaboration

Partners Program Find a Partner
Sangoma Menu Image

Solutions Built for Your Industry’s Unique Needs

Talk with an expert

Resources

Support

Contact Us Help Center Accessibility

Trust & Compliance

Security Legal and Policies Important Links

Engagement

Blog Success Stories Events
Sangoma Menu Image

Need help? Get support in seconds

Go to Help Center

Company

Company Overview

About Us Leadership Team Sangoma Locations

Investor Relations

Investor Relations Financial Results Press Releases

Connect & Contribute

Careers Contact Us
Sangoma Menu Image

Join us in building the future of communications

Partnership program
Find a Partner
Book a Call

Turn every conversation into business intelligence

    powered by

  • CommUnity
  • FreePBX
  • PBXact
  • Switchvox

AI-powered transcription, summaries, and sentiment analysis embedded into Sangoma’s communications platforms.

Request a demo

Your conversations are too valuable to ignore

Every day, your teams handle critical conversations:

  • Customer support calls

  • Sales discussions

  • Internal collaboration

  • Voicemail messages

Those conversations contain important information. Most recordings are never reviewed because it takes too much time. So details get missed, and your team relies on memory instead of facts. 

Embedded AI that turns calls and voicemails into action

Sangoma Scribe is an embedded AI-powered conversation intelligence engine that automatically transcribes calls and voicemails, creates smart summaries, and detects customer sentiment, transforming everyday interactions into actionable business data. Built directly into Sangoma’s communications platforms, Scribe delivers enterprise-grade AI without adding complexity.

From conversation to insight in seconds

Capture what matters, analyze it instantly, and act faster, without listening to hours of recordings.

Try for my business

Capture

Calls and voicemails are recorded as part of your normal operations.

Analyze

Scribe uses advanced AI to convert speech to searchable text, generate concise summaries, and detect the customer’s feelings during the call. (Positive, Neutral, or Negative)

Act

Teams can respond faster and smarter by searching transcripts, filter, jumping to key moments in playback mode, and downloading audio.

Built for speed, clarity, and visibility

Turn speech into searchable text instantly.

  • Accurate speech-to-text conversion

  • Multi-language transcription support, including Italian, Spanish, Chinese, German, Japanese, Polish, Portuguese, Swedish, Ukrainian, and more

  • Downloadable transcript + audio files

  • Time-synced playback

  • Multi-channel (stereo) support for improved speaker clarity

Understand how customers feel.

  • Automatic sentiment detection

  • Positive / Neutral / Negative classification

  • Click-to-filter negative calls instantly

  • Sentiment dashboards and reporting

  • Trend visibility over time

Review conversations in seconds.

  • AI-generated call highlights

  • Reduced playback time

  • Voicemail transcription delivered to email

  • Visible in Sangoma Desktop Client

  • Faster follow-ups and improved accountability

Review conversations in seconds.

  • Native integration

  • Admin-level controls

  • Per-extension configuration

  • Call recording rule management

  • Usage tracking and license monitoring

  • Extended API support for automation

  • Secure, permission-based access

REPORTING AND DASHBOARD

Real-time conversation insights

Drill into specific calls, filter by sentiment to quickly find problems, track trends over time, review transcripts and summaries for accountability, and find key details.

  • Transcription usage summaries 
  

  • Call and voicemail breakdown

  • Sentiment visualization

  • Inbound, outbound, and internal filtering

  • Custom date range selection

  • Chart and tabular report views

Scribe as you go

Capture what matters, analyze it instantly, and act faster, without listening to hours of recordings.

Sangoma Scribe Base

Designed for all-sized businesses, from small to enterprise, supporting both single-location and multi-tenant setups as your business expands.

Sangoma Scribe Top-Up Minutes

3 month license —Includes 1000 minutes of processed audio pooled across all users 

Enterprise-ready. Admin-controlled.

You stay in control of how AI operates within your communications environment.

Try for my business

Note: Sentiment analysis and summary generation are currently supported for English-language transcriptions.

Control & configuration

  • Permission-based transcript access

  • Per-user configuration

  • Call recording rule-level management

  • Usage visibility and license monitoring

Automation & access

  • Extended API support for transcription data access

  • Download audio + PDF transcripts for archiving

  • Support workflows with searchable records

  • Enable integration into broader business processes

SECURITY AND CONTROL

AI Intelligence, without ecosystem lock-in

Unlike AI features tied to productivity suites or third-party analytics platforms, Sangoma Scribe is built directly into your communications system.

What you get with Sangoma Scribe

  • Works across cloud, hybrid, and on-prem deployments

  • Built into PBX-level systems

  • API-ready transcription data

Common questions about Sangoma Scribe

What does Sangoma Scribe do?

Sangoma Scribe automatically transcribes call recordings and voicemails, generates smart summaries, and detects sentiment, so teams can search conversations, spot issues faster, and follow up with confidence.

Which Sangoma platforms support Scribe?

Scribe is available across Sangoma’s communications platforms, including CommUnity, FreePBX, PBXact, and Switchvox.

Is Scribe cloud-only, or can it work in on-prem and hybrid environments?

Scribe is designed to support cloud, hybrid, and on-prem communications deployments, allowing organizations to standardize AI-powered insights across their environment.

Does Scribe support languages other than English?

Multi-language transcription is supported. Sentiment analysis and summary generation are currently supported for English-language transcriptions.

How do admins control access to transcripts and insights?

Scribe supports admin-controlled, permission-based access, along with per-user and rule-level configuration—so you can align usage with policy, compliance, and operational needs.

Can Scribe data be used in other tools or workflows?

Yes. Scribe supports API-based access to transcription data and downloadable transcript/audio artifacts, enabling integrations into reporting, QA, and broader business workflows.

See the full story
behind every call

Your business conversations contain valuable intelligence.
Sangoma Scribe ensures you never miss it.

Request a demo
Talk to a partner