Unified Communications Features that Revolutionize Government Offices
July 11, 2019
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As a modern-day government employee, you’re hyperconnected. Whether you’re out in the field, engaging with constituents, responding to emails, or answering countless calls, you rely heavily on secure and quality communications solutions.
However, the legacy phone systems found in many government offices don’t offer the advanced Unified Communications (UC) features that you desperately need to stay on top of your responsibilities. While budgetary constraints often hinder upgrades, the 2018 United Nations e-Government Survey reports that communicating via telephone is the second most cost-effective channel in government offices. Additionally, phone calls remain the preferred method of contacting government agencies for constituents, with 80 percent of users calling contact centers rather than utilizing other available methods.
With so many call center features available, it might seem a bit daunting to identify what will fulfill the needs of you and your staff. Here are four UC features that will revolutionize your government office:
Mobility
Remote work and telecommuting are now major players in almost all industries, including government. According to the Bureau of Labor Statistics, 22 percent of employees did all or most of their work from home in 2016. This presents new challenges to public employees who need to stay in contact with the office and their constituents. On a typical day, you more than likely won’t be glued to your desk, and that means sacrificing connectivity. However, UC solutions offer you access to softphone mobile apps that:
- Allow you to manage your calls without giving out your private cell phone number
- Adjust your status or presence on the go
- Make calls from your office extension on your cell phone
- Direct them to the correct department or extension using pre-recorded menu options
- Play messages that inform constituents of new websites, phone numbers, or other updates
- Facilitate automatic payment systems and other functions