Product and Solutions
Simplified business communications
Enable your customers and employees to collaborate across any device from any location with all your communication tech — UCaaS, CCaaS, and CPaaS – in one place, at an affordable cost, and with our team of in-house experts to support you every step of the way.
All-inclusive unified communications
Our unified communications (UC) platform includes three deployment options that are budget-friendly and scale with you. We’ve made business communications easy with voice, video, messaging, collaboration, conferencing, and customer outreach readily available on a secure, single platform.
- AI automation
- Integration with chatbots
- Call recordings
- Proactive alerts
- Ring groups
- Speech analytics
- Omnichannel
- Multiple devices
- 24/7 support
- Graphical IVR builder
- Integration with productivity apps
Your deployment, your way
Pure cloud UCaaS
Featuring multi-tenant configuration and robust security, our cloud UCaaS maximizes business collaboration while minimizing costs.
Hybrid UCaaS
Experience the best of both worlds with hybrid UCaaS, combining cloud remote access with local survivability for unmatched reliability in business communications.
On-premises system
The best value in unified communications – enjoy all features at one price with Sangoma’s on-premises system. It is designed for small and medium-sized businesses and offers a fully featured VoIP phone system.
Secure unified communications
Packed with powerful features
Cloud, hybrid, or on-prem, our business communication platform has all the features you need to increase every day operational efficiency, including a graphical IVR builder, hot design, unlimited ring groups, pervasive presence, and more.
White glove support
Customizable implementation plans with end-to-end management from system design to dedicated project management and 24/7 support.
AI-driven efficient communication
Experience smarter and more efficient communication tools that adapt to your business needs with AI-powered meeting transcriptions, chat summarization, voicemail transcripts, and a virtual assistant to free up your workforce for more productive tasks.
Collaborate from anywhere
Optimized for both multi-location/multi-tenant as well as single-sites, our virtually limitless seat counts support your growing business. Home, the office, or on the go – take calls on your mobile or desktop and easily join video meetings with our mobile and desktop user apps.
Features
Omnichannel contact centers
Contact centers at a fraction of the cost
Sangoma CX is a HIPAA-compliant, cloud-based CCaaS platform. Designed with SMBs in mind, Sangoma CX offers enterprise-level capabilities with convenient pricing, ensuring affordability without sacrificing quality.
Increase customer satisfaction by meeting your customers where they are by giving them a true omnichannel experience through SMS, webchat, social apps, email, voice, surveys, and more. Our user-friendly contact center improves agent response times with AI-driven analytics, intelligent routing, and multi-channel support.
Real-time customer service powered by AI automation
Boost response times and improve customer service with built-in AI automation, including speech analytics, chatbot integrations, and more.
Optimize agent productivity
Empower your team with a robust suite of contact center functionalities such as real-time monitoring, proactive alerts, comprehensive call recordings, and more.
Top-tier customer care with Sangoma CX
Our commitment to in-house development ensures direct control over feature innovation, and enables us to adapt and enrich your service with upgrades and new features as your business grows.
Plug-and-go productivity apps
User-friendly integrated communications
Simply engage customers via intuitive applications using SMS and email with broadcast campaigns, curbside delivery, easy appointments, and more. Paired with Sangoma’s UCaaS, our productivity apps integrate real-time communications features into your business workflow without extensive infrastructure or complex coding.
Grow without big investments
Boost response times and improve customer service with built-in AI automation, including speech analytics, chatbot integrations, and more.
Rapid time-to-market
Cut down on the implementation time and effort required to deliver customizable communication functionalities, and quickly integrate messaging and email communication features into your applications and services. Stay ahead of the competition by bringing innovative solutions to market faster and more efficiently than ever before.
Ready for a better business communications platform? Let’s talk!
Find flexible and tailored plans so you never pay more than you need to, whatever the size of your business.
