Unified communications built for hospitality
Whether you run a small boutique hotel or a sprawling resort, Sangoma’s Unified Communications (UC) system is designed to improve every aspect of your operations. Faster response times and smoother service will have your guests leaving glowing reviews, eager to return.
Fix communication breakdowns before guests notice
Guests expect fast, personalized service, but communication breakdowns between departments lead to missed calls and delayed requests. This chaos is especially noticeable in larger properties or busy seasons, leaving your team struggling with an outdated telephony system while guests wait.
Enhance the guest experience
Quick response times
No more delays as guests’ requests are routed to the right department.
Automated wake-up calls
Never worry about missing a guest’s wake-up request again.
Personalized service
Guest preferences and history are saved, making every call feel custom.
Transform your guest experience with
seamless communication
Sangoma’s Unified Communications solution streamlines communication across departments, giving your guests the fast, personalized service they expect.
Improve staff coordination
Instant messaging
Whether it’s the front desk, housekeeping, or maintenance, your staff can send real-time updates and messages.
Mobile & remote accessibility
Staff can stay connected anywhere on the property, making communication effortless, even in the most remote corners of the resort.
Features that make your hotel shine
Stay connected, anytime, anywhere
Instant updates
Smart call routing & IVR
Top-notch security
Integrates with your favorite tools
Engage guests with AI, every step of the way
Sangoma’s conversational IVR lets guests quickly get answers to booking, amenities, and service requests, anytime. Pair it with Sangoma CX for AI-powered chatbots and virtual agents that assist from check-in to check-out, ensuring consistent guest experiences for all.
Stay connected, no matter the conditions
- Protect your guest experience – Phones remain operational during internet outages, keeping guests and staff connected at all times.
- Always-on voice continuity – Automatic wireless 4G/5G failover keeps your team working even when lines are down, handling bookings resolving issues.
Flexible deployment options for your hospitality needs
Pure cloud UCaaS
Featuring multi-tenant configuration and robust security, our cloud UCaaS maximizes business collaboration while minimizing costs.
Hybrid UCaaS
Experience the best of both worlds with hybrid UCaaS, combining cloud remote access with local survivability for unmatched reliability in business communications.
On-premises system
The best value in unified communications – enjoy all features at one price with Sangoma’s on-premises system. It is designed for small and medium-sized businesses and offers a fully featured VoIP phone system.