Hybrid UCaaS is ideal for businesses with critical communication needs, like healthcare or education, that need to control sensitive data while benefiting from cloud scalability and flexibility. It combines on-premises reliability with cloud advantages, ensuring business continuity and security.

Hybrid UCaaS guarantees uninterrupted communications by combining the local reliability of on-premises systems with the redundancy and scalability of the cloud. With 99.999% uptime and multiple failover options, if one system fails, the other seamlessly takes over, ensuring continuous operations and minimal disruption to your business-critical communications.

The biggest advantage of Hybrid UCaaS is local survivability. If your internet connection or cloud services go down, your business can still operate using the local, on-premises system. You don’t lose communication because the on-site system keeps everything running smoothly, while the cloud provides extra support and flexibility for things like remote work or scaling your business.

Yes, Sangoma’s hybrid UCaaS solution (powered by Business Voice Plus) can be customized to meet specific business needs. We offer features like custom CRM integrations and Microsoft Teams integration, allowing businesses to tailor the system to their unique requirements.

Yes, hybrid UCaaS can be more cost-effective than both fully cloud-based and on-premises solutions. It reduces the need for expensive on-site hardware and maintenance, while still allowing you to leverage cloud scalability and flexibility. This hybrid approach means you can avoid the high upfront costs of an entirely on-premises system and the ongoing costs of fully relying on cloud infrastructure, while still benefiting from both.

Sangoma’s hybrid Unified Communications as a Service (UCaaS), utilizing Business Voice Plus, blends cloud-based flexibility with the reliability of on-premises infrastructure. This integration is achieved through the deployment of the on-site StarBox® appliance in conjunction with cloud-based network components. The StarBox® manages local call processing, ensuring uninterrupted internal communications, while the cloud infrastructure facilitates external connectivity and mobile access. This design ensures that even if the internet connection is disrupted, internal communications remain operational, providing both mobility and local survivability.

Sangoma’s hybrid UCaaS offers a comprehensive suite of features designed to maintain seamless business operations:

• Built-in Business Continuity: The system’s architecture ensures that internal communications continue without interruption during internet outages, maintaining essential business functions.
• Voice-Optimized Call Routing: Advanced routing protocols prioritize voice traffic, ensuring high-quality calls and efficient communication.
• End-to-End Communication Controls: Comprehensive management tools provide oversight and control over all communication channels, enhancing reliability and performance.

The StarBox® appliance serves as the on-premises hub, managing local call processing and ensuring internal communications remain active during internet disruptions. It works in tandem with cloud-based network components that handle external communications and mobile access, creating a cohesive system that leverages the strengths of both on-site and cloud infrastructures.

To maintain communication during unforeseen outages, Sangoma’s hybrid UCaaS offers multiple failover options:

• 4G LTE: Provides a wireless backup connection to the internet, ensuring continued external communications if the primary connection fails.
• Secondary Internet Connection: A secondary internet connection can take over in the case the primary goes down.
• POTS Lines: Traditional Plain Old Telephone Service lines can be utilized as a fallback to maintain voice communications during internet disruptions.

The hybrid UCaaS system provides robust call control and flexible routing features, which are compatible with Sangoma phones and select third-party devices, offering flexibility in hardware choices.

• Call Transfer, Park, and Intercom: Facilitates call management within the organization.
• Paging and Group Paging: Enables efficient broadcast communications to individuals or groups.
• Ring Groups: Allows grouping of extensions to manage incoming calls effectively.

Sangoma’s hybrid UCaaS ensures comprehensive messaging capabilities:

• Voicemail Groups: Allows messages to be directed to specific groups, ensuring timely responses.
• Voicemail-to-Email: Automatically forwards voicemail messages to email, enhancing accessibility.
• SMS and Instant Messaging: Facilitates quick and efficient text-based communications within the organization.

For organizations with contact center operations, the hybrid UCaaS offers advanced features that enhance customer service efficiency and responsiveness such as:

• Multi-Layer Cloud Auto Attendant: Directs callers efficiently to the appropriate department or individual.
• Time-Based Call Routing: Routes calls based on the time of day, ensuring optimal resource allocation.
• Enhanced Caller ID and Presence Management: Provides detailed caller information and real-time status of team members.

The system’s design ensures that the on-premises StarBox® appliance continues to manage internal communications even if the internet connection is lost. This local survivability ensures that essential business operations can continue without interruption, maintaining productivity during network issues.

Sangoma’s hybrid UCaaS employs advanced routing protocols that prioritize voice traffic, ensuring high-quality and reliable voice communications. This optimization minimizes latency and jitter, providing clear and consistent call experiences.

Yes, the hybrid UCaaS is designed to support multi-location businesses by offering:

• Multi-Location Flexibility: Ensures seamless communication and management across various sites.
• Centralized Management: Allows for unified control and oversight of the communication system from a single platform.

This design facilitates efficient operations and consistent communication standards across all business locations.

Sangoma’s hybrid UCaaS is compatible with a range of third-party phones, including Yealink, allowing businesses to utilize existing hardware investments.

An on-premises UC system is ideal for organizations like county or local governments, businesses with high-security needs, or those requiring SIP trunking integration. It’s also the best choice for businesses that need full control over their communications, strict security compliance, reliable offline operations, or have existing infrastructure and dedicated IT resources to manage and maintain the system.

Yes, an on-premises system can support remote work by using VPNs, remote desktop tools, or integration with cloud-based services. Additionally, desktop and mobile softphones can be used to provide employees with the flexibility to make and receive calls from virtually anywhere. However, supporting remote work with an on-prem system requires more effort and resources compared to cloud or hybrid UCaaS models.

On-premises UC solutions are very secure, giving businesses full control over data and infrastructure. Sangoma ensures security through proper implementation, regular updates, and strong security measures like firewalls, encryption, and access controls.

An on-premises UC system is best suited for businesses with a dedicated IT team, as it requires ongoing maintenance, system updates, and troubleshooting. While it offers full control and customization, managing the system can be complex, especially as your communication needs grow. With the right IT resources, however, an on-premises solution can be effectively managed to ensure reliable performance and security.

Yes, you can easily switch to a hybrid or cloud UCaaS solution later. The Sangoma team will work closely with you to ensure a smooth and seamless transition, providing migration tools and expert support to help you move from your on-premises setup. Whether you’re looking for a gradual or full migration, we’ll tailor the process to fit your specific needs and ensure minimal disruption to your business operations.

An on-premises UC solution may save costs in the long term if you already have the necessary infrastructure and a dedicated IT team. However, it requires higher upfront investments and ongoing maintenance, compared to cloud or hybrid solutions.

Sangoma’s on-premises Unified Communications (UC) system, Switchvox, offers administrators full control over system updates and integrations. By hosting all hardware and software within the organization’s premises, IT staff can manage updates, implement custom integrations, and fine-tune network settings according to specific business requirements. This setup ensures that the system aligns seamlessly with existing workflows and policies.

Switchvox operates as an on-premises VoIP phone system where both the hardware and software are installed and maintained within the organization’s facilities. The system includes a dedicated server appliance or can be deployed in a virtualized environment using platforms like VMware or Hyper-V. This on-site hosting provides businesses with direct oversight and control over their communication infrastructure.

Yes, businesses can often reuse their existing desktop phones and hardware with Switchvox, leading to significant cost savings. The system is designed to integrate with a variety of devices, allowing organizations to maximize their current investments while upgrading their communication capabilities.

Switchvox provides comprehensive contact center features suitable for departmental needs, including:

• Call Recording: Capture calls for quality assurance and training purposes.
• Monitor, Whisper, and Barge: Supervisors can listen in on calls, provide guidance to agents without the caller hearing (whisper), or join the call if necessary (barge).
• Queue Management: Efficiently handle incoming calls by organizing them into queues for better agent productivity.
• Custom Music/Message on Hold (MOH): Enhance caller experience with tailored messages or music during hold times.
• Enhanced Caller ID and Presence Management: Access detailed caller information and view the real-time status of team members

Yes, Switchvox can be deployed in a virtual environment using platforms like VMware or Hyper-V. Benefits of virtualization include:

• Scalability: Easily adjust resources to meet changing business demands.
• Cost Savings: Eliminates the need for dedicated physical servers, reducing hardware and maintenance costs.
• Disaster Recovery: Utilize virtualization tools for efficient backup and recovery processes.

This flexibility allows businesses to optimize their IT infrastructure while maintaining robust communication capabilities.

Switchvox’s on-premises deployment grants administrators complete control over system updates and integrations. This autonomy enables IT teams to schedule updates at convenient times, ensure compatibility with existing applications, and implement custom integrations tailored to the organization’s specific needs.

Sangoma’s on-premises UC system enhances security by keeping data management within the company’s controlled infrastructure. This setup allows businesses to implement stringent security measures, monitor access, and ensure compliance with industry regulations, thereby reducing the risk of external threats.

Yes, Switchvox features an intuitive, web-based interface that allows administrators to manage the system from anywhere with internet access. This interface simplifies tasks such as configuring settings, monitoring system performance, and managing user accounts, contributing to efficient system administration.

Yes, Switchvox is designed to meet the needs of small and medium-sized businesses (SMBs). It offers a comprehensive suite of features, flexible deployment options, and a simplified pricing model, making it an ideal choice for SMBs seeking a robust and cost-effective communication solution.