Communications platform

Hybrid: The perfect blend of UC

At the intersection of reliability and flexibility, you will find Sangoma’s hybrid unified communications solution. Our hybrid UCaaS combines the mobility of cloud and the local survivability of on-premises systems.

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Communications Platform

Hybrid UC at a glance

Built-in business continuity

Voice-optimized call routing

Controls for end-to-end communications support

99.999% uptime

How hybrid unified communications works

Our hybrid UCaaS is powered by our unique cloud architecture, which includes our on-premises StarBox® appliance and cloud-based network backbone components. This blend of cloud and on-premises ensures unparalleled scalability, flexibility, and reliability for your business communications.

  • Local survivability
  • Multiple failover options (4G LTE / POTS lines)
  • Multi-location flexibility
How cloud works
Customer Spotlight

Customer Spotlight

“One of the biggest selling features was the ability to make internal phone calls should we lose Internet connectivity. Having the StarBox on campus was a safety measure to ensure extension-to-extension communication in the event of an emergency… The system works together very well, users adapted to it quickly, and it really just runs in the background without a lot of fuss.”

Dave Sorenson, Director of Technology at Cape Fear Academy

Features

What you can do with a hybrid UCaaS

Call control

Call control

Businesses can optimize call control and enjoy flexible routing with Sangoma phones and select third-party phones. Additional features include:

  • Call transfer, park, and intercom
  • Paging and group paging
  • Ring groups
Explore our compatible hardware
Voicemail and SMS

Voicemail and SMS

Voicemail and messaging are vital for ensuring no important communication is missed. Our hybrid system offers:

  • SMS
  • Voicemail groups
  • Voicemail-to-email
Collaboration

Collaboration

Collaboration drives efficiency within a business, and our hybrid system helps facilitate business collaboration through features like interaction with packaged applications, faxing and mobile faxing, unlimited conference calling, softphone and home office extensions, as well as:

  • Custom CRM integrations
  • MS Teams integration
  • Voice and video conferencing
Advanced contact center

Advanced contact center

Gain access to features like multi-layer cloud auto attendant as well as time-based call routing with our contact center bundle. Reduce costs and ensure uninterrupted service delivery with additional features such as:

  • Custom music / Message On Hold (MOH)
  • Extension user rights
  • Line pooling and bursting
  • Presence management
Explore Contact Center Solutions

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