Products and Solutions

Simplified business communications

Enable your customers and employees to collaborate across any device from any location with all your communication tech — UCaaS, CCaaS, and CPaaS – in one place, at an affordable cost, and with our team of in-house experts to support you every step of the way.

Communications Platform

All-inclusive unified communications

Our unified communications (UC) platform includes three deployment options that are budget-friendly and scale with you. We've made business communications easy with voice, video, messaging, collaboration, conferencing, and customer outreach readily available on a secure, single platform.

What is Sangoma CX?
  • AI automation
  • Integration with chatbots
  • Call recordings
  • Proactive alerts
  • Ring groups
  • Speech analytics
  • Omnichannel
  • Multiple devices
  • 24/7 support
  • Graphical IVR builder
  • Integration with productivity apps
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Secure unified communications

AI-driven efficient communication

Experience smarter and more efficient communication tools that adapt to your business needs with AI-powered meeting transcriptions, chat summarization, voicemail transcripts, and a virtual assistant to free up your workforce for more productive tasks.

Packed with powerful features

Cloud, hybrid, or on-prem, our business communication platform has all the features you need to increase every day operational efficiency, including a graphical IVR builder, hot design, unlimited ring groups, pervasive presence, and more.

Collaborate from anywhere

Optimized for both multi-location/multi-tenant as well as single-sites, our virtually limitless seat counts support your growing business. Home, the office, or on the go - take calls on your mobile or desktop and easily join video meetings with our mobile and desktop user apps.

White glove support

Customizable implementation plans with end-to-end management from system design to dedicated project management and 24/7 support.

Features

Omnichannel contact centers

Contact centers at a fraction of the cost

Contact centers at a fraction of the cost

Sangoma CX is a HIPAA-compliant, cloud-based CCaaS platform. Designed with SMBs in mind, Sangoma CX offers enterprise-level capabilities with convenient pricing, ensuring affordability without sacrificing quality.

Increase customer satisfaction by meeting your customers where they are by giving them a true omnichannel experience through SMS, webchat, social apps, email, voice, surveys, and more. Our user-friendly contact center improves agent response times with AI-driven analytics, intelligent routing, and multi-channel support.

Real-time customer service powered by AI automation

Boost response times and improve customer service with built-in AI automation, including speech analytics, chatbot integrations, and more.

Optimize agent productivity

Empower your team with a robust suite of contact center functionalities such as real-time monitoring, proactive alerts, comprehensive call recordings, and more.

Top-tier customer care with Sangoma CX

Our commitment to in-house development ensures direct control over feature innovation, and enables us to adapt and enrich your service with upgrades and new features as your business grows.

Plug-and-go productivity apps

User-friendly integrated communications

User-friendly integrated communications

Simply engage customers via intuitive applications using SMS and email with broadcast campaigns, curbside delivery, easy appointments, and more. Paired with Sangoma’s UCaaS, our productivity apps integrate real-time communications features into your business workflow without extensive infrastructure or complex coding.

Grow without big investments

Our pay-as-you-go, pre-built applications make it easy and cost-effective for businesses to adopt, integrate, and scale with cutting-edge communication.

Rapid time-to-market

Cut down on the implementation time and effort required to deliver customizable communication functionalities, and quickly integrate messaging and email communication features into your applications and services. Stay ahead of the competition by bringing innovative solutions to market faster and more efficiently than ever before.

Ready for a better business communications platform? Let’s Talk!

Our flexible and tailored plans ensure you always get the best price, regardless of company size.

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Learn why Sangoma is the right choice for your business needs.