Healthcare providers are under more pressure than ever. Doctors and healthcare staff spend long hours, dealing with mountains of paperwork, managing telemedicine appointments, and answering patient calls. It’s a lot to handle—and it takes time away from what matters most: caring for patients. That’s where Unified Communications (UC) and Generative AI (GenAI) come in to make a real difference.

Healthcare Workers Are Overloaded

It’s no secret healthcare workers are stretched thin. Doctors are bogged down with documentation, leaving them with less time to spend with patients. The rise of telemedicine adds another layer of stress, as doctors juggle virtual visits and in-person appointments. Meanwhile, patient calls often result in long wait times, frustrating both patients and staff.

UC with GenAI Makes Work Easier

UC with GenAI is stepping up to the challenge. This combination of technology helps healthcare providers stay connected and organized, while AI handles routine, time-consuming tasks.

Better Communication with AI Chatbots

AI-powered chatbots are changing the way healthcare providers communicate with patients. Available 24/7, these chatbots can handle patient inquiries, schedule appointments, answer common questions, and send reminders. 

Sangoma’s UC healthcare platform is an excellent example of this technology in action. Integrated with Sphinx Medical’s CallMyDoc®, an AI-powered Interactive Voice Response (IVR) system, these AI voice assistants can access patient records during each call. This allows patients to quickly receive the help they need while reducing administrative workload for healthcare staff. 

By automating appointment reminders via text and email, practices reduce no-shows and simplify rescheduling. The healthcare telephony system also provides advanced call routing with auto-attendants, ensuring patients can easily reach the right department anytime. It handles tasks like prescription refills and appointment scheduling in real-time, saving staff time and improving service quality. With nearly 100% accurate AI transcription, patient charts are updated automatically, cutting down on follow-ups and information searches.

AI Reduces Paperwork for Doctors

One of the biggest pain points for healthcare workers is the time spent on documentation. GenAI can help by automating medical documentation, such as patient notes and discharge summaries, from voice inputs. This significantly reduces the time doctors spend typing and increases accuracy, which helps avoid errors. 

Happier Healthcare Providers and Patients

Telephony systems automate reminders and appointments, reducing no-shows and freeing up staff time. With advanced call routing and real-time updates, patients get the help they need quickly, leaving providers with more time for care and everyone a little happier.

Future advancements in GenAI go beyond telephony, assisting with patient-specific treatment plans, medical image analysis, data synthesis for clinical trials, patient monitoring, predictive modeling, and so much more.

Why Healthcare Providers Are Choosing UC with GenAI

Nearly two-thirds of 1,081 physicians in an AMA survey said they see the benefits of using AI in healthcare. While only 38% were using it at the time, the potential is clear. UC with GenAI is improving healthcare efficiency and patient care, making it a smart choice for providers looking to work smarter, not harder.

If you’re a healthcare provider looking to simplify your work, improve patient care, and reduce stress, UC with GenAI is the solution. It’s a smarter way to care for your patients—and a better way to work.