Sangoma recently partnered with Eastern Management Group regarding a report reviewing the end-customer benefits of Sangoma’s various Communications as a Service offerings. The full report can be
found here, and it covers all of Sangoma’s Communications as a Service offerings:
- Unified Communications as a Service – UCaaS
- Video Meetings as a Service – MaaS
- Collaboration as a Service CollaaS
- Contact Center as a Service – CCaaS
- Trunking as a Service – TaaS
- Communication Platforms as a Service – CPaaS
- Network Connectivity – Network Access as a Service
- SD-WAN Managed Services
- Security as a Service – Managed Security
- Fax as a Service – FaaS
- Access Control as a Service – ACaaS
- Desktop as a Service – DaaS
While each one of these has specific customer benefits, at a high level the value to the end-user of using any managed communications service comes down to the following:
- Reduced IT Effort
- Deployment Velocity
- Scalability
- Business Agility
In the next couple of weeks, I will go a more in-depth into some of the Sangoma cloud services, and explore more specific end-user customer benefits of the cloud service discussed that week. If you want to read the full report now,
please go here. Otherwise, stay tuned here and I’ll provide a few quick updates for you.