Must-Have Unified Communications Features for Auto Dealerships
- Mobility: Switchvox Mobile enables the sales team to access every Switchvox feature and capability via their desktop or smartphone (iPhone or Android), including call controls (transfer, conference, send to voicemail), call recording, visual voicemail, and more. The customer only sees the dealership’s caller ID information, which keeps the salesperson’s personal contact information private, and also allows the brand of the dealership to be persistent in all customer communications
- CRM Integration: The Extend API lets users build integrations with CRM applications, which triggers “screen-pops” displaying important caller information, location, and notes from previous interactions. Salesforce CRM integration is available out of the box.
- Call Control Interface: The Switchboard allows the receptionist to have a call control interface on their desktop. This web-based application increases worker efficiency by allowing the receptionist to see who is or is not on the phone, click-to-dial, transfer, and instant message any employee, regardless of location
- Reporting: You can schedule call reports to be automatically emailed to track marketing campaigns or the productivity of your departments. See how long customers were on hold, with whom they spoke, and use high and low call periods to properly staff during the day
- Call Queues: These allow you to control the call flow of the dealerships. Queues enable calls to be delivered to the correct department or employee with little or no staff interaction. Queues ensure your customers are taken care of as quickly as possible based on your staffing levels.
- Call Recording: Managers have the ability to record calls to ensure that employees are handling situations as they were trained to do
- Personalized Call Rules: Users have the flexibility to set which of their phones ring, in what order, and what time of day. They can set up calls to automatically ring to their desk during work hours, to their mobile phones after hours, or to go straight to voicemail when needed. You can also have your status determine how your calls get routed so you have quick and dynamic control over you calls
- Training Tools: Switchvox provides several easy-to-use, yet powerful training tools, such as listening in on calls, being able to speak to the employee over the phone without the customer being able to hear, and helping troublesome calls by “barging in”
- Reduced Cost: Switchvox combines the communications of all your dealership locations into one. This can allow all incoming call traffic to be handled by one receptionist, instead of paying unnecessary salaries to several. Also, due to increased visibility, more locations can be run with fewer managers. Dealerships that implement Switchvox save an average of 40-60% on their monthly communications costs