Imagine being a doctor at a busy practice. Your office is packed with patients, your team is juggling phone calls, prescription refills, appointment scheduling, and in-person visits—all at once. The phone rings again, but this time, it’s not answered, or worse, it’s dropped entirely. You’re already buried in paperwork, and the outdated phone systems aren’t helping. Calls keep piling up, and your team can’t keep up.

Every day, your staff is stretched thin, trying to strike the perfect balance. The result? Staff burnout, longer wait times for patients, and less time for quality care.

Administrative tasks are a big part of the problem. 82% of clinicians say administrative work contributes to burnout, and 8 in 10 providers report it takes time away from patient care, negatively affecting the quality of service.

The Problem with Healthcare Communication Today

The healthcare system today is built on outdated technology. Many practices still rely on old phone systems, answering machines, and manual processes. These systems create bottlenecks, lead to human error, and frustrate both staff and patients.

And the stakes are high. According to a study, two-thirds of providers worry about human errors in administrative tasks, which can lead to a whole slew of problems. When staff is overworked and under-supported, mistakes are more likely to happen—and that affects patient care.

The Solution: Sangoma’s PRM System with CallMyDoc®

Sangoma, a leading unified communications platform provider, has partnered with Sphinx Medical Technologies, makers of CallMyDoc®, an AI-powered system designed for healthcare practices. Their new Patient Relationship Management (PRM) system aims to replace outdated phone systems with smarter, more efficient technology.

Here’s how it works:

• AI-Powered Call Management: CallMyDoc® automatically handles patient calls, like appointment scheduling and prescription refills. The AI is able to access patient records during the call, ensuring staff doesn’t waste time searching for information.
  
• Real-Time Access to Patient Records: Every call is connected directly to patient records, giving your team instant access to the information they need to assist patients effectively.
  
• 24/7 Access and Multilingual Support: Patients can access virtual consultations at any time, and the system supports multiple languages, making it more accessible for diverse populations.
  
• Crystal Clear Voice: Sangoma’s award-winning voice platform provides maximum uptime, offering reliable, uninterrupted communication for healthcare providers.
  
• HIPAA-Compliant: The system ensures that patient information is secure, fully meeting HIPAA requirements.
  
• Reducing Errors and Improving Efficiency: The AI’s accurate transcription of calls helps update patient charts in real-time, reducing errors and freeing staff to focus on patient care.
  

The Best Communication Platform for Healthcare Providers

This system addresses several core problems in healthcare communication by enabling:

1. Fewer Administrative Tasks: With CallMyDoc®, administrative work like answering phone calls and managing appointment schedules is automated. This means fewer errors, reduced stress for staff, and more time spent helping patients.
   
2. Better Communication: By integrating directly with patient records, the system streamlines communication, ensuring your team always has the right information at the right time.
   
3. Reduced Wait Times: Patients don’t have to wait for a staff member to become available. With automated systems, they can schedule appointments or ask for prescription refills on their own, reducing wait times and increasing patient satisfaction.
   
4. Fewer Missed Calls: The system ensures you never miss an important call, helping improve patient retention and satisfaction.
   
5. More Time for Patients: By automating routine tasks, the system frees your staff to focus on what matters: providing high quality care to patients.
   

The Impact on Patient Care

The ultimate goal of any healthcare system is to improve patient care. When administrative tasks are automated, staff have more time to dedicate to patients. This reduces burnout and allows healthcare providers to give patients the attention they deserve.

Consider this: Sangoma’s system guarantees 99.999% uptime, meaning your practice is always available for your patients, no matter the time of day. It also reduces the risk of errors, a concern that many healthcare professionals share.

Patients benefit too. With automated appointment reminders and online booking, they can easily manage their care without having to make a phone call. Studies show patients value quick and easy communication. By offering patients access to what they need without unnecessary delays, it helps enhance the patient experience.

A recent study from the University of California, San Diego, sheds light on how efficient communication improves patient satisfaction. Surprisingly, the study found patients preferred chatbot responses over those from doctors, rating them higher for both quality and empathy. This highlights the power of AI in handling routine tasks, allowing providers to focus on more complex care.

Moving Towards a Smarter Healthcare System

The partnership between Sangoma and Sphinx Medical Technologies is reshaping healthcare communication. By offering a smarter, more efficient way to handle patient interactions, it’s reducing the administrative burden on healthcare providers, improving patient care, and making the entire system work better for everyone involved.

As healthcare continues to face staffing shortages and increased demands, solutions like this offer a way forward. By leveraging AI, automation, and more effective communication tools, medical practices can focus on what they do best: taking care of patients.

For healthcare providers, it’s clear: technology can help reduce stress, improve patient care, and streamline operations. The right systems can make all the difference.