Avaya Abandons SMBs – Why Sangoma is the Ideal Solution for Small and Medium-Sized Businesses
The communications world is buzzing with big changes, and it’s leaving many small and medium-sized businesses (SMBs) in a tough spot. Avaya, a long-standing player in the space, has announced that starting June 30, 2025, it will no longer support businesses with fewer than 200 seats on its Avaya Experience Platform (AXP). If you’re one of those smaller businesses, this change means finding a new solution fast.
But here’s the good news—there’s no need to panic. Sangoma, a leader in business communications, is stepping up with cost-effective, flexible, and scalable solutions that are tailor-made for SMBs. Whether you need an all-in-one unified communications (UC) platform or reliable SIP trunking services, Sangoma has you covered.
Communications Solutions Tailored to SMBs
SMBs don’t have the same needs—or budgets—as large enterprises. With this in mind, Sangoma has designed solutions specifically with SMBs in mind. Our UC platforms provide the enterprise experience without the enterprise price. Our all-inclusive UC platforms includes voice, video, informal call center, messaging, and collaboration tools into one affordable solution. You won’t have to pay for extra telephony features you don’t need or worry about hidden fees as you grow.
Whether you’re running a small team or expanding your business, Sangoma’s solution scales with you, providing flexibility at every stage of your growth.
Affordable and Flexible UC Solutions
For SMBs, cost and adaptability are crucial. Sangoma delivers on both fronts with transparent, all-inclusive pricing. Advanced features—like call recording, call queues, and unlimited ring groups—are all part of the package. As your business grows, your communications platform grows with you, giving you the tools you need without breaking the bank.
This approach is ideal for businesses focused on growth and customer service, not managing a complicated and expensive phone system.
Effortless Call Management for SMBs
While SMBs might not need the complex infrastructure of a massive call center, they still need to manage customer calls efficiently and smoothly. Sangoma’s UC solution for SMBs includes Informal Call Center functionality as standard – offering essential tools like call routing, queuing, and reporting—all without the high costs or complexity of traditional call center systems.
Unified Communications Platform for SMBs
Every business is different. That’s why Sangoma offers three UC deployment options—cloud, hybrid, and on-prem—all built in-house, so you can choose what works best for your business. If your needs change, switching deployment options is easy, ensuring you can switch seamlessly to a different option as your business evolves.
Our UC platform includes voice, video, messaging, and collaboration into one easy-to-use solution. You won’t need to juggle multiple providers or software platforms. Everything is integrated, helping your team stay connected and productive, whether they’re in the office or working remotely.
Cost-Effective SIP Trunking with SIPStation
If you’re currently using Avaya’s SIP trunking service, it’s time to start thinking about alternatives. Avaya’s SIP trunking will be discontinued by April 2025, leaving many SMBs in search of a reliable, cost-effective replacement. Sangoma’s SIPStation is a feature-rich, affordable SIP trunking solution that integrates with our UC platforms.
With SIPStation, you can lower your phone costs with unlimited calling plans, all while retaining your existing numbers or choosing new ones. It’s easy to configure and maintain, and offers the flexibility you need to support your growing business. Plus, you get all the benefits of a fully integrated solution without the complexity or extra fees.
Customer-Centric Support and Solutions
Sangoma has built a global community of satisfied customers in over 150 countries. We pride ourselves on offering award-winning, cost-effective solutions backed by 24/7 expert support. Whether you have basic questions or need help with a complex customization request, our team is here to provide white-glove service every step of the way. We’re committed to making sure you get the most out of your investment and are here to help with all your communication needs.
The One-Stop-Shop for SMB Communications
Sangoma is more than just a communications provider. We’re a trusted partner for all your business communication needs. From three unique UC systems and SIP trunking to hardware and phones, every piece is designed to work together perfectly. This holistic approach eliminates the headache of managing multiple providers and ensures a seamless experience.
Why Sangoma is the Right Choice
With Avaya’s shift towards large enterprises, many SMBs are going to be left without the communications solutions they need to stay competitive. But Sangoma is here to help. With flexible, cost-effective options that scale with your business, Sangoma ensures you’ll never feel left behind.
Whether you need a communications platform or affordable SIP trunking services, Sangoma provides everything you need to keep your business connected and running smoothly.
Are you ready to switch to a communication system that puts your business first? Contact Sangoma today and learn how we can provide a solution tailored to your needs.