Unlock Microsoft Teams with Sangoma UCaaS

Two proven paths to bring enterprise-grade voice into Teams: embedded calling experience or Direct Routing (native dialpad). Choose the model that fits each customer’s costs, scale, and control requirement.

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No Additional Training: Users stay productive with the familiar MS Teams interface they already know

Flexible Integration: Choose the model that fits SMB, enterprise or hybrid PBX environments

Proven Reliability: Count on Sangoma’s uptime, site survivability and partner-centric support

TeamHub for MS Teams

Direct Routing (Native Experience)

Side‑by‑Side

TeamHub for MS Teams

Bring Sangoma calling and UC features directly into Microsoft Teams with the embedded TeamHub experience. TeamHub Talk, including its full dialpad, lives inside the Teams interface.

Fast rollout

Rapid deployment across users with minimal IT lift; keep people in the Teams interface they already know.

Full UC, not just voice

Add messaging, SMS, contact center, and more—plus mobile client for business continuity.

Lower licensing overhead

Avoid extra Microsoft Phone System licensing; included calling with every Sangoma UCaaS seat.

Partner momentum

Accelerate deals by integrating seamlessly into existing Teams environments, upsell by adding Sangoma Voice without rip-and-replace, and turn “We’re a Teams shop” into a new opportunity.

Best for

Enterprises & multi‑site deployments
IT‑driven buyers who want native MS Teams interface

Typical requirements

MS Teams Phone System licensing
Connector configuration (Direct Routing via third party partners)
SIP & SBC setup and routing policies

Direct Routing – Native MS Teams Dialpad

Use certified connectors to bridge the native MS Teams dial pad to Sangoma’s carrier‑grade voice. Ideal for enterprises, IT‑led buyers, and multi‑site environments needing scale and control.

Enterprise control

Centralized policies, routing, and number management—built for complex environments.

Hybrid friendly

Preserve PBX investments (e.g., Switchvox) while enabling MS Teams as a soft client.

Global scale

Extend reliable PSTN across sites with SIP trunking.

Partner upsides

Larger deal sizes and professional services revenue.

Best for

Enterprises & multi‑site deployments
IT‑driven buyers who want native MS Teams interface

Typical requirements

MS Teams Phone System licensing
Connector configuration (Direct Routing via third party partners)
SIP & SBC setup and routing policies

TeamHub for MS Teams vs. Direct Routing

Compare key features to find out what works best for you.

Category	TeamHub for MS Teams	Direct Routing
User experience	TeamHub/Sangoma Phone	Native MS Teams dial pad
Best fit	SMBs, quick rollouts, cost focus	Enterprises and multi‑site
Licensing	No MS Teams Phone System license	Requires MS Teams Phone System license
IT effort	Light (deploy app, enable users)	Medium/High (connector + SIP/SBC config)
Partner value	Fast time‑to‑revenue; easy UC upsell	Larger deals & Pro Services revenue

MS Teams is unified communications built for your needs

ENTERPRISE

Enterprise‑grade reliability

Design for continuity with mobile/softphone options and survivability features that keep calls flowing.

MULTI-PATHS

One vendor, multiple paths

Offer TeamHub for MS Teams or Direct Routing across Sangoma platforms (Business Voice, CommUnity, Switchvox, Carrier Voice) to fit any customer strategy.

STABILITY

Partner-first motion

Win more Teams deals, protect margins, and expand with SIP, CX, Quicklert, and managed services.

Smarter MS Teams and CX

We’re helping businesses across industries work better, speed up operations, simplify workflows, and keep customers happy with Sangoma AI.

AI-composed replies

Save time with smart, pre-written response suggestions

Switch between friendly or formal tone

Easily adjust the tone of your message to match any audience

Expand, shorten, or simplify messages

Quickly adjust message length or clarity to suit any audience

Fix grammar + spelling

Eliminate errors for clear, professional communication

Ready to match the right MS Teams Integration
to the right customer?

Our experts will help you choose the optimal path and plan deployment, without disrupting your current workflows.

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Frequently asked questions

Do I need a MS Teams Phone license?

TeamHub for MS Teams does not require an additional MS Teams Phone System license. Direct Routing requires an MSTeams Phone license and involves a separate connector setup.

Can I keep my PBX?

Yes. With Direct Routing you can preserve PBX investments (e.g., Switchvox) and still let users call from within MS Teams.

What about resiliency?

If MS Teams is unavailable, users continue without interruption via TeamHub or Sangoma mobile/softphone clients for business continuity.

Which option should I choose?

Start from the customer’s size, budget, and UX preference. SMBs often choose TeamHub for MS Teams; enterprise environments prefer Direct Routing.

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Unlock Microsoft Teams with Sangoma UCaaS

TeamHub for MS Teams

Direct Routing – Native MS Teams Dialpad

TeamHub for MS Teams vs. Direct Routing

MS Teams is unified communications built for your needs

ENTERPRISE

Enterprise‑grade reliability

MULTI-PATHS

One vendor, multiple paths

STABILITY

Partner-first motion

Smarter MS Teams and CX

AI-composed replies

Switch between friendly or formal tone

Expand, shorten, or simplify messages

Fix grammar + spelling

Ready to match the right MS Teams Integration
to the right customer?

Frequently asked questions

Unlock Microsoft Teams with Sangoma UCaaS

TeamHub for MS Teams

Direct Routing – Native MS Teams Dialpad

TeamHub for MS Teams vs. Direct Routing

MS Teams is unified communications built for your needs

ENTERPRISE

Enterprise‑grade reliability

MULTI-PATHS

One vendor, multiple paths

STABILITY

Partner-first motion

Smarter MS Teams and CX

AI-composed replies

Switch between friendly or formal tone

Expand, shorten, or simplify messages

Fix grammar + spelling

Ready to match the right MS Teams Integrationto the right customer?

Frequently asked questions

Ready to match the right MS Teams Integration
to the right customer?