City of Commerce saves $18,000 annually with Sangoma’s Switchvox Cloud

The City of Commerce, Georgia, operates multiple departments—including police, fire, utilities, and public works—to serve its approximately 7,000 residents. The city prioritizes efficiency and cost management to deliver reliable, high-quality public services.

• Aging On-Premises System: The municipality’s legacy on-premises phone system was nearing its end-of-life, requiring expensive maintenance and upgrades.
• High Costs: The city paid $2,500 monthly for PRI circuits with no clear path to savings.
• Complex Multi-Department Infrastructure: Managing communications for diverse departments like police, fire, utilities, and administration across numerous locations was a logistical challenge.
• Limited Mobile: Field staff, such as patrol officers and utility staff, needed reliable communication without requiring additional city investment in devices.

The City of Commerce selected Sangoma’s UC Cloud, powered by its Switchvox Cloud unified communications platform, which provided a seamless transition from their aging on-premises system while addressing their unique needs.

• Easy IVR and data migration: Sangoma’s team made the transition painless with a streamlined onboarding process, reducing the need for user retraining.
• Sangoma Talk App: Employees, including patrol officers and utility personnel, now use their personal devices to stay connected, eliminating the need for city-issued phones. The app enables calls, voicemails, and transfers in the field, ensuring uninterrupted communication.
• Cost-Effective Cloud Migration: By moving to Switchvox Cloud, the city cut its monthly communication expenses by over 30% bringing costs down to $1,000 per month.
• Advanced Features: Features like voicemail-to-email with MP3 attachments improve operational efficiency, and a dedicated tip line for police allow citizens to share information quickly and easily.

“Switchvox Cloud transformed our operations. We cut costs by $1,500/month, improved communication across departments, and equipped field staff with reliable mobile tools. The onboarding support was phenomenal, and we’re thrilled with the results,” says Communication Analyst, Thomas Heffernan

• Reduced Costs: Sangoma’s cloud solution saved the city $18,000 annually on communication expenses, plus additional savings on maintenance and upgrades.
• Improved User Experience: The intuitive Switchvox Cloud interface minimized training requirements, ensuring employees could quickly adapt to the new system.
• Enhanced Mobility: The Sangoma Talk app provided patrol officers and utility personnel with mobile-first communication, saving costs and improving field productivity.
• Exceptional Support: Sangoma’s onboarding specialist provided top-notch customer service, offering after-hours support to ensure a smooth transition.