Since 1992, the customer has been a leader in non-destructive hydro-excavation (hydrovac) services, offering innovative solutions across various industries including oil, gas, energy, and construction. They have served a diverse customer base in both Canada and the United States, including government agencies.

The customer faced several hurdles before partnering with Sangoma:

• Lack of engagement: Their previous provider wasn’t fully aligned to understand or address their specific needs.
• Limited network visibility: Difficulty in monitoring hardware and ensuring timely updates.
• Inefficient scalability: Struggled to grow the business without significantly increasing costs.
• Cybersecurity concerns: Need for stronger protection and faster response times to threats.

As a customer since 2020, Sangoma provided tailored managed network solutions that tackled their challenges head-on:

• Complete team engagement: Sangoma’s managed services experts worked closely with their team to ensure a deep understanding of their unique needs.
• Enhanced network visibility: By implementing SD-WAN and Wi-Fi solutions, Sangoma provided real-time monitoring and centralized management, giving them a clear view of their entire network.
• Scalable infrastructure: Sangoma helped them scale their network efficiently using SD-WAN and Internet services, allowing them to grow without significant increases in costs.
• Stronger cybersecurity: With firewalls and real-time threat detection, their network was fortified, and their cybersecurity team had the tools needed to stay ahead of threats and ensure timely patching.

The company’s CTO commented on the results they’ve seen since working with Sangoma, “Sangoma’s secure network and network efficiency have allowed us to double our business from $250M to $700M without substantially adding cost.”

Sangoma’s solutions resulted in a series of impactful changes for the customer:

• Better customer service: With a reliable, secure, and scalable network, they can now deliver better service to their customers, ensuring smoother operations and quicker response times.
• A more secure network: Their network is now fortified with advanced cybersecurity tools and real-time monitoring, ensuring ongoing protection.
• Cost-effective scalability: The customer was able to scale their business from $250M to $700M while maintaining cost efficiency, thanks to the flexible and scalable nature of Sangoma’s managed network services.
• Increased efficiency: Faster, smarter operations as the team can focus on higher-priority tasks.