Policies & Legal
Learn about product compliance, find important documents, and stay informed.
Important Documents
Sangoma
File
Terms of Service to the Full Service Wholesale Agreement
File
Terms of Service to the White Label Wholesale Agreement
End User License Agreements (EULA)
File
A2X and A3X Phone EULA
File
Digium EULA
File
FreePBX Commercial Module EULA
File
P-Series, D-Series, S-Series and DECT Phone EULA
File
PBXact UC EULA
File
Sangoma Meet ToS
File
Sangoma Softphone EULA
File
Session Border Controller EULA
File
Sangoma Software License Agreement
File
Sangoma Standard Terms and Conditions
File
Switchvox Admin EULA
File
Switchvox Chat for Mobile EULA
File
Vega VoIP Gateway EULA
File
Sangoma EULA
Cloud Services
File
Sangoma Acceptable Use Policy
File
International Rate Deck – SIPStation
File
Sangoma Cloud ToS
File
VoIP Innovations MSA
File
International Rate Deck – Switchvox Cloud and DCS SIP Trunking
Support
File
Asterisk Subscription Agreement
File
Remote Install ToS
File
Technical Support Services Terms
File
Switchvox Subscription Agreement
Star2Star Communications, LLC
File
Installing Agent Agreement – Online Terms
File
Customer Proprietary Network Information Disclosure
File
Full Service Agreement – Online Terms
File
International Termination Rates – BV
File
Reseller Agreement – Online Terms
File
Subscriber Terms And Conditions
File
Self Service Agreement – Online Terms
Additional Policies
File
Arbitration Policy
File
Fax for Asterisk Policy
File
Terms of Use and Applications Software License
File
G.729 Codec Policy
File
Sangoma Brand Guidelines
File
Sangoma Customer CPNI Policy
File
Sangoma Trademark Policy
File
Emergency Dialing Disclosures and Statements of Compliance
File
Warranty Return and Shipping Policy
File
Modern Anti-Slavery Policy
NetFortris & Fonality
File
Acceptable Use Policy
File
Dispute Policy/Form
File
Dispute Type Form
File
Fonality Connect (cancelable)
File
Fonality Connect (non-cancelable)
File
Fonality Pro Enterprise
File
Fonality Support Agreement
File
Fonality Terms of Service
File
Fonality Terms of Service (before 2015)
File
Hosted VoIP Service SLA
File
HUD Mobile
File
Information Services SLA
File
International Rate Deck – NetFortris & Fonality
File
NetFortris Service Publication
File
PBXtra
File
PBXtra Software and Support Addendum
File
Unbound (Fully Hosted)
File
Unbound Hybrid
Effective September 15, 2022, the business voice platform will be charged $0.75 USD for each local inbound DID (aka LI number). LI business voice will soon be upgraded, providing inbound CNAM functionality. Caller Name (CNAM) is a component of Caller ID and for inbound calls will display the incoming caller ID name when available and supported by the receiving device.
Effective November 1, 2023, Sangoma’s Administrative and Regulatory Recovery Fee (“ARRF”) will be harmonized across all our cloud communication services inclusive of our UCaaS platforms, trunking, MSP services, etc. The exact change in fee and effective date will vary by service as dictated by that service’s current fees and notification periods.
Have concerns?
Contact the legal team.
Can’t find what you are looking for? Our legal team is ready to help.
