As part of our commitment to innovation and customer support, we are excited to announce the launch of @ASKSangoma, an AI-powered Knowledge Bot. The latest version 3.3 of the Sangoma Teamhub collaboration app introduces a new bot designed to assist our partners and customers with inquiries regarding Sangoma’s product portfolio. Trained on comprehensive product documentation, @ASKSangoma makes it easier to find information and get answers about all things Sangoma.

Reduce Helpdesk Tickets for Your Internal IT Support

Gone are the days of sifting through endless documentation or waiting to hear back from specialized colleagues. From product features and user guides, to installation instructions and troubleshooting tips, @ASKSangoma puts essential content at your fingertips. With @ASKSangoma, you can interact with a virtual assistant that quickly delivers accurate answers, boosting your productivity. End-users can resolve product-related questions on their own to minimize inquiries directed to your IT support helpdesk. As a Sangoma partner, you can proactively tackle intricate customer product inquiries faster.

How to Interact with @ASKSangoma

Engaging with @ASKSangoma is easy and convenient. There are two ways to engage with the AI bot:

1. Direct Message (DM): For a personalized experience, you can interact in a one-on-one conversation with @ASKSangoma. Simply send a direct message, and the bot will provide you with the information you need.

Find it in your Sangoma TeamHub by opening a Direct Message:

And mark it as a Favorite for quick access!

 

2. Public Channel: If you prefer a collaborative approach, you can pose your questions in a public channel by mentioning the bot:

ask sangoma ai chatbot

This is a great way to share knowledge and learn from your colleagues simultaneously. Don’t forget to rate the answer to help the bot learn and improve future responses!

Thread Context

When responding in a thread, @ASKSangoma uses the message history to provide relevant answers, ensuring context is maintained for more accurate responses.

Content Source

@ASKSangoma’s capabilities are powered by the Sangoma Knowledge Base, ensuring the information is accurate and up-to-date. Looking ahead, we plan to expand the bot’s knowledge base by adding more resources, enhancing its functionality and the range of inquiries it can address.

For more details on how @ASKSangoma operates, please visit its User Guide in our Knowledge Base.

We hope you enjoy using @ASKSangoma as your gateway to smarter, faster, and more efficient access to information about Sangoma’s product portfolio!

 

Sincerely,

Sangoma Product Team