Contact Centers

Sangoma acquired Paraxip Technologies in July 2008, which gave our company a great set of software building blocks that enable improved efficiency and reduced costs in running Contact Center applications. The NetBorder^™ Software Suite adds smart connectivity to IP-based Contact Center applications such as inbound, outbound, routing and IVR. As such, it allows IP Contact Center solutions to connect to legacy PSTN equipment, to be enhanced with superior Call Progress Detection for automating outbound or notification campaigns, to seamlessly integrate remote agents into the IP infrastructure, and/or to have IP Contact Centers deployed in configurations without a costly soft switch.